The Centre will be closed on Monday October 12, 2026 for the statutory holiday.
The Centre will be closed on Monday October 12, 2026 for the statutory holiday.
Soonats’ooneh has expanded its hours of operation, which means that some services/programs will now be available into the evenings. As our focus has been on increasing accessibility to our centre, we are excited to be able to offer you these additional appointments.
Times of our programs/services are:
Family Physician, Nurse Practitioner and Specialist appointments: 8.30am – 4pm (Mon-Fri)
RN led clinics: 8.30am – 8pm (Mon-Fri)
Natsoolyis’: 9.30am – 8pm (Mon-Thurs)
Neyoh-bez Nats’oone’ (High Acuity Support Services): 8.30am – 4pm (Mon-Fri)
Trauma Equity Advocacy Team: 8.30am – 8pm (Mon-Fri)
*Programs/Services (except Natsoolyis’) are closed for lunch: 12:00pm-1:00pm
Soonats’ooneh is a Community Health Centre that provides cultural, trauma, and violence responsive health and wellness services to primarily Indigenous (First Nations, Inuit, and Métis) Peoples on the ancestral lands and unceded territory of Lheidli T’enneh First Nations.
Our centre serves the following clients:
You can start by printing and filling out our client registration form. Once complete, you can mail it to our centre or drop it off during opening hours.
If you’d prefer, visit us in person! Our friendly MOA team will help you with the form and answer any questions.
Please note: meeting the criteria for our services is the first step. Once we’ve reviewed your form and confirmed eligibility, we’ll contact you about intake. Thank you for your patience.
We are not accepting registration forms by email. Please use the options above to submit your form.
Our dedicated and diverse healthcare team is the heart of our center, and they play a vital role in supporting you throughout your wellness journey. When you reach out to schedule an appointment, we will work with you to identify the team member best equipped to address your specific needs.
Our team members include: Physicians, Nurse Practitioners, Elders, Indigenous Knowledge Holders/Keepers, Cultural Support Workers, Registered Nurses, a Physiotherapist, Doula, Social Workers, Wellness Counsellors, Mental Health Clinicians, and Indigenous Support Workers.
We have Outreach Drivers available to assist with transportation to your appointments. When scheduling your appointment, please inform the Medical Office Assistant (MOA) if you require transportation, and we will be happy to arrange this for you.
Our Drivers are dedicated to helping you feel safe and comfortable when coming into our centre. They can also provide assistance to families and Elders as needed. If our drivers are unavailable, we may be able to support your transportation needs through taxi and bus vouchers. Please connect with our MOAs for more information on these options.
At Soonats’ooneh, our outreach team is dedicated to supporting your care coordination efforts. We believe that connecting you with the community and other organizations can help meet you where you are at, and foster a sense of belonging.
Our outreach services aim to enhance your supports for improved mental, emotional, physical, and spiritual health. By acting as advocates and providing moral support, we strive to build strong relationships and trust, both at our centre and beyond.
We do our best to provide same day appointments, but they may not always be available. If you are a current client, please call us as early as possible (from 8.30am onwards) on the day you’d like to book your appointment.
To better serve our community and help prevent unnecessary emergency room visits, our same-day appointments will now prioritize urgent healthcare needs, such as minor injuries and infections. We are committed to ensuring you receive the culturally safe and supportive care you’ve come to expect from us.
For routine follow-ups and prescription refills, we will offer you the next available appointment with a Provider. This allows us to dedicate the appropriate time and expertise to each client and ensure you receive the best possible care. We are excited about these improvements and believe they will enhance your overall experience at Soonats’ooneh.
Soonats’ooneh hosts numerous events throughout the year, engaging both our clients and community members. These occasions offer excellent opportunities to connect and participate in our centre’s activities.
We encourage you to reach out to our team to inquire about upcoming events. By coordinating the timing of your appointments, you can seamlessly join these activities and enhance your experience with us.
*Click on image to expand
This seasonal calendar reflects how we support our clients and honour Indigenous movement, in alignment with the four seasons that we live in.
The Soonats’ooneh Client Safety Coordinator is available to support you should you have any concerns regarding the service you have received at our centre.
The Client Safety Coordinator oversees the “client grievance” process, ensuring that your needs and wellbeing are prioritized. Their role is to help maintain a healthy, balanced relationship between you and your health and wellness providers, and to address any issues you may wish to raise.
We value your experience at Soonats’ooneh and are committed to providing you with the best possible care. If you have a concern or grievance regarding our services, please know that the process begins when you, or someone on your behalf, requests to make a complaint about your experience.
Once a grievance is initiated, you will be directed to our Client Safety Coordinator (CSC). This role was created to prioritize the experiences and wellbeing of the people we serve. The CSC is dedicated to listening to client’s experiences and concerns about their interactions and/or services at our centre. They are ready and willing to connect at any time to hear your thoughts and experiences about the care you are receiving. The CSC will listen attentively and work collaboratively with you to identify a solution that ensures your comfort and continued access to our services. Our process is guided by your needs and may involve confidential conversations with providers or administration, review of policies and practices, and/or training to enhance our team’s capacity. While the specifics can vary depending on the nature of your concern, our primary goal remains to protect your safety and wellbeing at our centre.
Speak to our Client Safety Coordinator by confidential phone or voicemail (250.614.2041) or in-person at 365 George Street
Complete a feedback form and hand it to one of our team members or drop it off in the suggestion box at the front desk of the clinic.
The PGUIC is a Coalition of urban Indigenous Organizations dedicated to providing essential services such as housing, mental health support, food assistance, and various social supports to Indigenous people of Prince George and surrounding area. Their website is designed to provide all services and supports available in urban Prince George, all in one location.
To access the PGUIC website, click here
